TERMS AND CONDITIONS

PRIVACY POLICY

At NorthernCult, we are committed to protecting the privacy and security of our customer’s personal information. We value the trust you place in us and recognize the importance of secure transactions and information privacy. 

This Privacy Policy describes how NorthernCult and its affiliates (collectively “NorthernCult, we, our, us”) collect, use, share, protect or otherwise process your personal information through the NorthernCult website. Your personal information stored and processed may have data protection laws that are different from those that apply in the country in which you are located. By visiting and using this platform, providing your information, or availing any product/service offered on the platform, you expressly agree to be bound by the terms and conditions of this Privacy policy, Shipping policy, Return, and refund policy, Terms of Use, and the applicable service/product terms and conditions.

If you wish to access certain sections of the Platform, you may be able to do so without registering with us. However, please note that certain services and features offered on the platform may require you to register with us or provide us with personal information. By doing so, you acknowledge that you understand and agree to our privacy policy and terms of use and that we may use your personal information in accordance with our policies. Failure to provide us with accurate and complete information during registration may result in your inability to access certain services or features on the platform. 

If you do not consent to these terms, kindly refrain from accessing or utilizing our website, services, or products. By using or accessing the platform, the user is indicating their acceptance of the terms and conditions, and their agreement to comply with any rules or guidelines set out by NorthernCult.

Reasons/purposes for processing information : 

We process personal information : 

• to enable us to sell our goods and services to our customers; 
• promote and advertise our services; 
• maintain our own accounts and records and support and manage our employees.

Type/classes of information collected and processed : 

We may collect the following types of personal information from you:

• Contact Information: We may collect your name, address, contact details, email address, billing address, shipping address, mailing address, and phone number when you create an account, place an order, or contact us for customer support.
• Payment Information: We may collect your credit card or other payment information when you place an order on our website. Financial details such as your payment information and credit history.
• Order Information: We may collect information about the products you purchase on our website, including product name, quantity, price, and shipping information.
• Other Information: We may collect information about your browsing activity on our website, including your IP address, browser type, and device information. We may also collect information about your interactions with our emails and advertisements.
• Details of the goods and services you have purchased from us. Lifestyle and social circumstances such as your interests and hobbies. Education and employment details such as your qualifications, job title, and related details.
• We may collect your personal information relating to your identity, demographics, and when you use our platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.
• Some of the information that we may collect includes but is not limited to information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any such information shared as proof of identity or address.
• We may also request you to share your tax-related documents, Government issued ID cards/numbers, and details to check your eligibility for certain products, services, or events including but not limited to credit and payment products.
• Some of the sensitive personal information includes your bank account or credit or debit card or other payment instrument information or password, etc.
• Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our platform to make your experience safer and easier. 

In general, you can browse the platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. 

We will also collect your information related to your transactions on the platform and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you read their privacy policies prior to disclosing any information. 

We process personal information about customers, suppliers, professional advisers, and consultants, enquirers, and employees. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for canceled transactions. 

If you choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms, or other message areas or leave feedback/product review,s or if you use voice commands to shop on the platform, we will collect that information you provide to us.

Please note certain messages posted by you will be in the public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the platform, we may collect such information into a file specific to you. 

We may use your contact information to send you offers based on your previous orders or preferences and your interests. 

If you receive an email, or a call from a person/association claiming to be from NorthernCult seeking sensitive personal information like debit/credit card PIN, net banking, or mobile banking password, we request you never provide such information. We at NorthernCult or our affiliate logistics partner do not at any time connect with you requesting such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Disclosure and retention of the data:

We may share your personal information with the following types of third parties:

• Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as manufacturing, packing, transportation, shipping, delivery, payment processing, and other related services.
• Business Partners: We may share your personal information with business partners who offer products or services that may be of interest to you.
• Legal and Compliance: We may share your personal information when we believe it is necessary to comply with applicable laws or regulations, to respond to a subpoena or court order, or to protect our rights or the rights of our customers.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where necessary or required we may share information with current, past, or prospective employers, educators, and examining bodies, associates, and representatives of the person whose personal data we are processing, suppliers.

We may disclose your personal information to third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and advertising. We may also disclose your information to legal and regulatory authorities where required by law.

By accessing or utilizing our website, services, or products, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined by NorthernCult. If you do not consent to these terms, we kindly ask you to refrain from accessing or utilizing our platform.

Your use of our platform indicates your acceptance of these terms and conditions, as well as your agreement to comply with any rules or guidelines set forth by NorthernCult. It is your responsibility to review these terms periodically for any updates or changes.

If you have any questions or concerns regarding our terms and conditions, please contact our customer service team for assistance.

SHIPPING POLICY

At NorthernCult, we strive to make your shopping experience as seamless as possible. We offer free shipping on every item unless otherwise mentioned. Our goal is to minimize additional costs and logistical challenges, ensuring a hassle-free shopping experience for our valued customers.

We offer two shipping options for your convenience:

• Standard shipping: Our standard delivery method is by sea. This shipping option typically takes 4 – 10 weeks, post-production, for delivery. Please note that the delivery time may vary depending on the destination, quantity and other factors.

The majority of our products come with free shipping as a standard service. This means that the shipping cost is fully covered by NorthernCult, providing you with added convenience and cost savings.

• Express delivery: We also provide an express delivery service for faster shipping. This shipping option typically takes 2 – 4 weeks, post-production, for delivery. Additional charges may apply for express delivery. 

Some specific items or categories may require additional shipping charges due to their size, weight, or special handling requirements. Any such exceptions will be clearly communicated on the product page or during the checkout process, ensuring transparency and avoiding any surprises.

While free shipping is our default offering, there may be a few exceptions. If you have specific shipping requirements or urgent delivery needs, please contact us before placing the order. We will do our best to accommodate your request and arrange alternative shipping options, subject to approval and availability.

Additional charges may apply for alternative shipping arrangements. Any additional shipping costs incurred for alternative shipping options will be communicated to you and must be approved by us or the client before proceeding with the shipment.

Please ensure that your shipping address is accurate and complete. We will not be responsible for any delays or additional charges caused by incorrect or incomplete shipping information provided by the customer. 

Shipping Confirmation:

Once you place an order, you will receive an order confirmation email from hello[at]northerncult.com

If you order from multiple brands, you will receive separate shipment confirmation emails for each brand.

Estimated delivery dates:

Estimated delivery dates for each item can be found on its respective product page. Please note that these are only estimates, and actual delivery times may vary due to exceptional circumstances. The shipping times mentioned above are estimates and may vary due to factors beyond our control, such as customs clearance, transportation delays, or unforeseen circumstances. 

Please note that all shipping times are estimates, and delays may occur beyond our control. We appreciate your understanding in such situations.

Shipping Costs:

Shipping costs will vary based on the items, lead time for manufacturing, destination, and other factors.

If the shipment is lost, NorthernCult is not liable for the cost. Any issues regarding lost shipments must be addressed directly with the carrier. We will assist you with the necessary Order ID and documentation if required.

Customs Duty:

Customs duty charges will be in accordance with the standard customs fee in your country.

Please note that local customs duty charges are not included in our prices, and you may be required to pay them as per your country’s customs duty policy

Projects / Bulk quantity orders: 

For projects and bulk quantity orders, we understand the importance of providing you with the best shipping options in terms of cost and lead time. We recommend you contact us directly before placing the order so that we can discuss your specific shipment requirements and ensure a smooth and efficient delivery process.

We recognize that projects and bulk orders often have unique shipping needs.

By contacting us directly, we can tailor a shipping solution that best suits your requirements, considering factors such as quantity, destination, and timeline. Our dedicated team will work closely with you to identify the most cost-effective shipping options available. We will also provide you with accurate lead time estimates to help you plan your project accordingly.

In case of any shipping-related issues or concerns, please contact our customer service team. We will assist you in tracking your shipment and resolving any delivery-related issues to the best of our ability.

We strive to provide the best shipping experience possible and appreciate your understanding and patience regarding shipping times and any unforeseen circumstances that may arise during the delivery process.

Please note that all shipping times are estimates, and delays may occur beyond our control. We appreciate your understanding in such situations. Any issues regarding lost shipments must be addressed directly with the carrier. We will assist you with the necessary Order ID and documentation if required.

At NorthernCult, we are dedicated to providing exceptional products and outstanding customer service. If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your complete satisfaction with your purchase.

RETURN AND REFUND POLICY

Thank you for selecting NorthernCult as your lighting provider. 

We take great pride in delivering superior-quality lighting products that meet and exceed customer expectations. Our return and refund policy has been designed with the aim of safeguarding our customers’ interests while ensuring we maintain the highest level of service and product quality. 

We kindly request that you carefully review this policy to comprehend your rights and responsibilities. We request that you carefully read and understand our return and refund policy before making any purchase. We encourage you to contact our customer service team via email, hello[at]northerncult.com, if you have any queries or concerns regarding our products, delivery procedures, expected delivery times, or any other relevant information, prior to any purchase. 

We are always available to assist you in making informed purchase decisions. 

For bulk orders, we encourage you to reach out to us for the latest trade prices, shipment methods, and cost information.

Our products are eligible for return only if they are defective or damaged due to packaging or shipment etc.

We do not accept returns for any other reasons, for example, a change of mind, incorrect placement, or damage caused by careless handling by the customer.

However, we provide a 48-hour window from the time of order placement for cancellation with a full refund and to inform us of any modifications required to your orders. We will endeavor to accommodate any reasonable request for modifications within this time frame. Please note that any request for modification after this time may not be possible to fulfill.

Since our products are customized and made-to-order, the manufacturing process involves using specific resources and skill sets tailored to the customer’s requirements. Any cancellation or change of order after the production process has begun may result in the wastage of these resources, skills, and valuable time. Therefore, we encourage our customers to carefully consider their orders before placing them and to utilize the 48-hour window we offer for cancellation or modification requests.

We will not accept returns for products that have been used, assembled, or modified in any way. 

If you receive a damaged or faulty product, please inform us within 48 hours of receiving the delivery by contacting our customer service team via the email address provided: [email protected]. Kindly include your order number, a description of the damage or fault, and photographs or videos of the unboxing process to support your claim.

After reviewing your claim, we will provide you with detailed instructions on how to return the product. You must return the product in its original packaging, along with all accessories and documents, within 7 days of receiving our return instructions. 

For faulty or damaged products, we will provide you with a replacement of the same product once we receive the return. Upon receiving and examining the returned product, we will notify you of the approval or rejection of your replacement/refund. 

If approved, we will process your refund/replacement within 10 days of receiving the returned product. We will inspect the product upon receipt to ensure it meets our return policy requirements. To be eligible for a return/replacement/refund, the product must be in its original condition and packaging. If the product is not in its original packaging or has missing parts, accessories, or documentation, we reserve the right to reject the return.

As stipulated above, all returned products must be in their original condition and packaging, with all accessories. They must not be changed, used, or altered in any way, shape, or form. They must also be unmarked and unassembled in any way. Even if the item is faulty or defective, the product along with accessories, packaging, and documentation must be maintained for return. NorthernCult has the right to cut a minimum 25% of the total product value if returned without packaging.

Please note that we reserve the right to refuse any returns or replacements or refunds. 

In the event of miscommunication between the client and our company, we reserve the right to hold the order until the issue is clarified and confirmed through e-mail by the customer and our company. We will reach out to the customer to resolve any misunderstandings and ensure the order details are accurate. We aim to avoid any wastage of resources by confirming the order before processing it.

If you have placed a project/bulk order and require a cancellation, it must be approved by our company. In the case of a refund for bulk order, a compensation amount decided by the company will be deducted from the refund amount. This deduction accounts for any costs incurred, such as manufacturing, customization, or procurement of materials. The remaining refund amount will be issued to the original payment method used for the purchase. 

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NorthernCult account or future orders being refused.

We strongly recommend that customers review their purchases carefully before making payment. Returning products can result in the wastage of resources, materials, skills, and time.

We reserve the right to modify this return and refund policy without prior notice. However, we will ensure that any modifications made are fair and just to our customers.

Contact Us

If you have any queries or concerns about our return and refund policy, please do not hesitate to contact our customer service team via email, hello[at]northerncult.com. We are always here to assist you with any issues you may have. Thank you for choosing NorthernCult as your lighting provider, and we look forward to serving you.