Privacy Policy

Reasons/purposes for processing information

We process personal information to enable us to sell our goods and services to our customers; to promote and advertise our services; maintain our own accounts and records and to support and manage our employees.

Type/classes of information processed

Type/classes of information processed. We process information relating to the above reasons/purposes. This information

  • personal details
  • good and services
  • financial details
  • family details
  • lifestyle and social circumstances
  • education and employment details

Who the information is processed about

We process personal information about:

  • customers
  • suppliers
  • professional advisers and consultants
  • enquirers
  • employees

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themself and also with other organizations. Where this is necessary we are required to comply with all aspects of GDPR (General Data Protection Regulation). What follows is a description of the types of organizations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • current, past or prospective employers
  • educators and examining bodies
  • family, associates, and representatives of the person whose personal data we
    are processing
  • suppliers

Undertaking research

Personal information is also processed in order to undertake research. For this reason, the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good, and services. The sensitive types of information may include physical or mental health details, racial or ethnic origin, and religious or other beliefs. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, surveys, and research organizations.

Consulting and advisory services

Information is processed for consultancy and advisory services that are offered. For this reason, the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates, and other professional advisers, current, past, or prospective employers and service providers.

Transfers

If NorthernCult has your Personal Information as a result of your relationship with one of NorthernCult’s customers, you should first contact that customer before contacting Northern Cult.

Northern Cult enters into agreements with its customers regarding the safeguards that have been put in place to protect your Personal Information for transfer outside of the European Economic Area. For transfers to countries without an adequacy decision by the European Commission, Northern Cult puts appropriate safeguards through contractual obligations.

What if I have questions about this policy or if I want to report an abuse of this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], and we will try to resolve your concerns.

 

Shipping and Returns

Shipping for customers


Shipping Costs

Every item you purchase on NorthernCult will be shipped to you for free unless mentioned. Few exceptions apply. We want to make shopping as easy as possible, with a minimum of extra costs and logistics.

Local Custom duty charges aren’t considered, so you may have to pay it according to you country’s custom duty policy.

If the shipment is lost NorthernCult is not liable for the cost of this, this must be dealt with the carrier directly.

Shipping Confirmation

After passing an order, you will receive an order confirmation email from [email protected]

Once a brand dispatches an order, you will receive a shipment confirmation email from [email protected] 
If you order from several brands, you will receive one shipment confirmation email per brand.

Shipping Times

You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances.

Shipping for International customers

Shipping Costs

Shipping costs will vary depending on the brand and will be displayed at Checkout.

If the shipment is lost Northerncult is not liable for the cost of this, this must be dealt with the carrier directly. And we will be helping you with Order ID and other docs if necessary.

Shipping Confirmation

After passing an order, you will receive an order confirmation email from us.

Once a brand dispatches an order, you will receive a shipment confirmation email from us. If you order from several brands, you will receive one shipment confirmation email per brand.

Shipping Times

You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances.

Returns for customers

RETURN/PURCHASE POLICY

In the circumstance where you are not satisfied with the quality or condition of our Goods, you may return the Goods within 3 days for a full refund of the purchase price less return shipping cost as per weight and volume. Goods returned must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled.

All shipping charges are non-refundable.

Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 3 Business Days. 

Credit may be returned to you only in the following ways:

  • As store credit in your NorthernCult account, with no expiry date
  • As an exchange (as appropriate) for another item from NorthernCult
  • As a refund to your credit card (not valid for cash on Delivery orders)

Its the customer responsibility to maintain  all the original packing materials. all Good(s), must be returned in their original packaging. If this does not happen, order isn’t  eligible for return. 

Even if item is faulty or defected, packing must be maintained  for return. NorthernCult have the right to cut 25% of the total product value if returned  without packaging.  

Should you require them to take with them the packaging materials after assembling, you will have given your acceptance of the goods delivered and shall then not be eligible for return.

All assembled items are not eligible for return.  

It is the Customer’s responsibility to ensure that returned items are returned safely. NorthernCult takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.

Refunds will be done only through the Original Mode of Payment 

Damaged & faulty returns

Within 48 hours of receiving the products purchased, all items must be opened and checked by the customer (maintaining  the original packing) . If this does not happen NorthernCult cannot be liable for any damage or faulty, and order isn’t  eligible for return. 

If any customer received a faulty or damaged item, NorthernCult must be notified by official email to ([email protected]) upon receiving the goods and follow the correct returns policy as stipulated above.

As stipulated in the terms above, NorthernCult  MUST issue a return authorization, before customers are able to return the goods. Unauthorized returns cannot and will not be accepted.

As stipulated above, all returned products must be in their original condition and packaging, with all accessories. They must not be changed, used or altered in any way, shape or form. They must also be unmarked and unassembled in any way.

Custom made and pre-ordered returns

Customized products  items cannot be refunded  for change of mind or exchanged. It is the customers responsibility to make sure that ALL custom made orders are 100% what they want.

Pre-Orders are usually delivered in the period specified in the item title. some delays are expected in few occasions due to shipping line route change or delays in custom clearance. if that happen, customer have the right to ask for canceling the order and get full refund without claiming any extra compensation for the delay. 

Cancelling your order

You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know, and only if your goods have not already been dispatched, we will cancel your order and refund you. Please note as stipulated above this does not apply to custom-made and pre-ordered items.

Your order MUST be cancelled before the dispatch of goods. If the items have been dispatched and left, all shipping fees  WILL NOT be included within the refund.

In the event of a customer order, which involves a special item(s) being produced by our manufacturers, refunds are not available, if the item(s) are already in production.

 

How to return an item?

International customers wishing to make a return can do so via their preferred method and will be responsible for the cost. NorthernCult will then credit their account $15 once the return is processed. You have 10 days upon delivery of an item to notify a return.

To notify a return, please visit your Account and create a return.

Exceptions

Made-to-Order items do not qualify for returns.

If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third party seller reserves the right to reject this return, and as a result Northern Cult will not process the refund.

Refunds

We will refund your order once the brand confirms receipt of the returned item. We will refund items if received by the brand in an unused state.

Exchanges

In order to exchange an item, please purchase a new product from our website and return the item you wish to exchange. Please read returns instructions to return the item. We will then refund the returned item.

Repeat Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NorthernCult account or future orders being refused.

If this applies to your account, we will be in touch.