Privacy Policy
We collect your personal information only to process orders, handle shipping, and improve your experience on northerncult.com. We do not sell your data to third parties.
What we collect
- Name, email, shipping and billing address, and phone number
- Payment details (processed securely — we do not store card numbers)
- Order history and product preferences
- Basic browsing data (IP address, browser type) for site improvement
How we use it
- To process and ship your order
- To send order confirmations and shipping updates
- To respond to your customer service enquiries
- To send promotional emails (you can unsubscribe at any time)
Who we share it with
We share your information only with service providers who help us fulfill your order — such as shipping carriers and payment processors. We do not share your data for advertising purposes.
Note: NorthernCult will never ask you for your PIN, banking password, or any sensitive financial details by phone or email. If you receive such a request, do not respond and report it immediately. |
By using our website, you agree to this policy. Questions? Email us at [email protected].
Shipping Policy
All prices shown on northerncult.com are for the product only. Shipping is free on most items unless stated otherwise on the product page.
Production time
Our products are made to order. Please allow 2 to 3 weeks for production before your item ships. This is separate from delivery time.
Shipping options
Option | Delivery Time (after production) | Cost |
Standard (sea freight) | 4 to 6 weeks | Free on most items |
Express (air freight) | 1 to 2 weeks | Additional charge applies |
Bulk / project order | Discussed at time of order | Custom quote provided |
Important shipping notes
- Delivery times are estimates and may vary due to customs clearance or carrier delays.
- Ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect addresses.
- Customs duties and import taxes are the responsibility of the customer and are not included in our prices.
- If your shipment is lost, you must contact the carrier directly. We will provide all documentation needed to support your claim.
Bulk or project orders: Contact us before placing your order so we can arrange the best shipping solution for your timeline and quantity. Email [email protected] or WhatsApp +1 (438) 819-2996. |
Return and Refund Policy
Please read this policy carefully before placing your order. Because our products are custom made to order, our return policy is strict and clearly defined below.
Our products are made to order
Every item at NorthernCult is manufactured specifically for your order. Production begins shortly after payment is confirmed. This means we cannot accept returns based on a change of mind, incorrect selection, or any reason other than a verified manufacturing defect or shipping damage.
Cancellation window
You have 24 hours from the time of placing your order to request a cancellation. Cancellations made within 24 hours are eligible for a full refund. After 24 hours, production may have already begun, and cancellations will be subject to a cancellation charge. Once production has started, the cancellation charge will be deducted from the refund amount.
Important: After the 24-hour cancellation window has passed, your order cannot be cancelled or modified under any circumstances. No exceptions will be made. |
The only valid reasons for a return
We will only accept a return if:
- The product arrives with a manufacturing defect that was not caused by installation or customer handling.
- The product was damaged during shipping and the damage is supported by unboxing video evidence.
All other return / replacement requests will be declined. This includes but is not limited to:
- Change of mind or ordering the wrong product
- The product not matching your expectations based on personal preference
- Incorrect room measurements or incorrect product selection by the customer
- Minor colour variation due to screen calibration differences
- Damage caused by improper installation or handling after delivery
- Orders older than 7 days from the delivery date
- Customized or special-order products
How to raise a valid return claim
If you believe your product has a genuine manufacturing defect or was damaged in transit, follow these steps exactly:
- Contact us within 48 hours of receiving the delivery at [email protected]
- Include your order number, a clear written description of the issue, and photographs or an unboxing video showing the damage
- We will review your claim within 3 to 5 business days
- If approved, we will send you return/replacement instructions and a authorization number for the same
- The product/part must be returned in its original packaging with all accessories within 7 days of receiving our return instructions
No video evidence = no claim: We strongly recommend filming your unboxing. Claims for shipping damage that are not supported by an unboxing video will not be accepted. This protects both you and us. |
Refund process
Once we receive and inspect the returned item:
- If approved, a replacement of the same product will be arranged. If only a specific part of the product is damaged, only the damaged part will be replaced, rather than the entire product. A refund to the original payment method will be issued only if a replacement is not possible.
- Refunds or replacements are processed within 10 business days of receiving the return.
- If the product is returned without original packaging, a minimum deduction of 25% of the product value will apply.
- Return shipping costs are the responsibility of the customer unless the fault is confirmed on our end.
Fraud and abuse protection
NorthernCult actively monitors return activity. The following will result in your claim being rejected and your account being permanently flagged or closed:
- Filing a return or dispute without valid photographic or video evidence
- Claiming damage or defects that occurred after delivery due to customer handling
- Filing a chargeback or payment dispute without first contacting us
- Repeated return requests across multiple orders without genuine cause
- Providing false information to support a return claim
Chargebacks: If you file a chargeback with your bank or payment provider without first attempting to resolve the issue with us, we will submit all evidence of your order, delivery confirmation, and communication history to contest the dispute. Fraudulent chargebacks will be reported. |
Non-refundable situations (summary)
- Change of mind or incorrect selection by customer
- Order cancellation after the 24-hour window
- Customized or made-to-order products (all our products fall in this category)
- Orders over $2,000 unless a manufacturing defect is confirmed
- Products that have been used, assembled, or modified
- Claims made more than 48 hours after delivery without prior written notice
- Claims made more than 7 days after delivery for any reason
We reserve the right to update this policy at any time. The version published at northerncult.com at the time of your order applies to your purchase.
Questions? Contact our team at [email protected] or WhatsApp +1 (438) 819-2996. We are always happy to help genuine customers resolve issues fairly and quickly.If approved, a replacement of the same product will be arranged. If only a specific part of the product is damaged, only the damaged part will be replaced, rather than the entire product. A refund to the original payment method will be issued only if a replacement is not possible.